Everything we make is custom-printed to your brand’s artwork and produced specifically for your order. Because each order is personalized and made to order, all sales are final — we don’t accept returns, refunds, or exchanges for buyer’s remorse, ordering errors, or changes of mind.
What protects you is the proof-approval step: nothing goes into production until you’ve reviewed and approved a digital proof of your design. Take your time with it — that’s your opportunity to catch anything before we print.
Before production — changes and cancellations
You can request changes or cancel your order any time before you approve your proof, at no charge. Once you approve the proof and production begins, the order can no longer be changed or cancelled.
If something is wrong with your order
We stand behind our work. If your order arrives defective, damaged in transit, or materially different from your approved proof, we’ll make it right with a replacement or reprint at no cost to you. To start a claim, contact us promptly at [email protected] with your order number and clear photos of the issue (and the shipping box, for transit damage). We may ask you to return the affected items.
This covers manufacturing defects and shipping damage. It does not cover issues arising from artwork you approved at the proof stage (for example, a typo or low-resolution logo in the approved file), so please review your proof carefully.
Questions before you order?
If you’re unsure about materials, sizing, or how your artwork will print, ask us first or request a sample. We’d rather get it right before production than have you unsure. Reach us at [email protected].